Identify Engraving Systems

Frequently Asked Questions

We've put together some help in this section - if you can't find the answers you need then give us a call and we'll try and find some answers.

Print Quality

What can I do if my colours are transferring incorrectly?

Why am I experiencing poor print quality

Why am I experiencing poor black colour intensity?

What can I do about the streak across my image?

What can I do if the colours in my transferred image are incorrect?

Why does my printout appear really light on paper?

What can I do if my colours appear light and blotchy?

What can I do if my transferred image looks blurred?

Vertical lines are misaligned or vertical banding appears. How can I correct this?

Why don't the colours displayed on the monitor match the printed colours?

Printers

Is there anything I can do to shorten the extremely long spool times I am experiencing?

Why does my printout get cut off on the bottom or side?

The paper out light is flashing on my printer. What's wrong?

The paper out light is solid on my printer. What's wrong?

The black, yellow, magenta, or cyan ink light is flashing or on solid is that OK?

Why won't the paper feed?

I turned off the printer during the initial ink charging cycle because I thought it was taking too long. When I turned it back on, the charging cycle continued. What should I do?

Inks

How can I tell if a cartridge is empty?

I have a constant problem with my inks clogging & have to perform 5 or 6 cleaning cycles every time I want to print a transfer. Is this normal?

Are the ink cartridges refillable?

Heat Press

My image looks good, but washes out. What should I do?

email us with any other questions

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